RETURNS AND REFUNDS
8.1. Finality of Sales. All sales are final, and no refunds or returns will be accepted except in the cases listed in 8.4-8.7.
8.2. Instances Where Refunds Will Be Issued (Eligible Refund Requests). Full refunds of the Purchase Price, including the Hammer Price, Buyer’s Premium, and shipping costs, but less any non-recoverable third-party fees, including credit card processing fees, bank transfer charges, and foreign exchange conversion fees, will be granted for inauthentic coins, misrepresented coins, wrong lots received, damage or loss in transit (only if insured), provided that due dates and procedures set out below are observed.
8.3. Instances Where No Refunds Will Be Issued (Ineligible Refund Requests). Refunds will not be granted in the following cases:
(a) Buyer’s Remorse – Refunds will not be issued if the Buyer changes their mind after winning a Lot.
(b) Subjective Grading Disputes – The Auctioneer will not issue refunds for differences in third-party grading opinions.
(c) Customs Refusal / Non-Payment of Taxes and/or Duties – No refund will be issued if the package is returned due to the Buyer’s failure to pay taxes or import duties or provide customs documentation.
(d) Failure to Read Auction Terms – The Buyer is responsible for understanding all fees, shipping costs, and policies before placing a bid.
(e) Damage After Delivery – No refund will be provided for coins that are damaged after delivery.
(f) Lost or Delayed Shipments (Untracked, Uninsured) – If the Buyer selects an untracked or uninsured shipping method, they assume full responsibility for any loss or delay.
8.4. Inauthentic Coins. The Buyer that suspects a Lot to be counterfeit should submit a substantiated Refund Request within 14 days of the Delivery Date, procure and submit a certification from an accepted grading authority within six (6) months of submission of the Refund Request.
8.5. Misrepresented Coins. The Buyer that suspects a Lot to be misrepresented should submit a substantiated Refund Request within 14 days of the Delivery Date complete with photographic proof of the Auction listing and of the misrepresented Lot. Misrepresentation shall be defined as a material discrepancy between the Lot and its description in the Auction listing, arising from an error, omission, or misleading information and substantially affecting the authenticity, identity, or fundamental characteristics of the Lot, thereby impacting its value or classification, as supported by references to authoritative sources.
Misrepresentation does not include:
(a) Grading Subjectivity – Discrepancies in professional grading opinions of independent grading services (e.g., NGC vs. PCGS) or in condition opinions between the Auctioneer and the Buyer.
(b) Photographic Variations – Differences in color, toning, contrast, or lighting due to photography conditions, screen calibration, or natural changes in appearance over time.
(c) Subjective Attributes – Divergence in assessments of eye appeal, strike quality, luster, or other qualitative features that do not constitute an error or misstatement.
(d) Age-Related Characteristics – Natural wear, patina, toning, or minor surface marks consistent with the age and circulation of the Lot.
(e) Omissions of Non-Material Details – Absence of minor or immaterial information that does not affect the fundamental characteristics of the Lot.
8.6. Wrong Lot(s) Received. The Buyer must inspect the Lot immediately upon receipt. Any claims regarding receipt of the wrong Lot complete with photographic or video proof must be submitted within seven (7) days from the Delivery Date. Claims submitted after this period will not be accepted.
The Auctioneer shall examine the Refund Request in respect of inauthentic, misrepresented, or wrong Lots and, within seven (7) days of receipt thereof:
a) advise the Buyer of rejection of the Refund Request due to insufficient evidence or failure to meet the criteria above, in which the Buyer shall have no further recourse against the Auctioneer; or
b) advise the Buyer of approval the Refund Request, in which case the following process applies:
Step 1. The Buyer submits a return request within seven (7) days of approval of the Refund Request via email.
Step 2. The Auctioneer provides details required for the shipping of the Lot within seven (7) days of receipt of the Buyer’s return request.
Step 3. The Buyer ships the lot in its original condition within fourteen (14) days using a tracked shipping method.
Step 4. The Auctioneer inspects the returned Lot within seven (7) days of receipt of such Lot and:
(a) If the Lot is confirmed as returned in its original condition, the refund is issued within seven (7) days of confirmation.
(b) If the item is altered, damaged, or not the original Lot, the refund is denied, and the Lot is sent within seven (7) days of denial back to the Buyer at their expense.
8.7. Damage or Loss in Transit (Only if Insured). If an insured Lot was damaged or lost during shipping, a refund may be issued only if the carrier accepts an insurance claim, which is subject to the Buyer’s following the carrier’s instructions as detailed here:
a) DHL: https://www.dhl.com/discover/en-sg/ship-with-dhl/start-shipping/submit-claim-lost-damaged-shipment
b) Canada Post: https://www.canadapost-postescanada.ca/cpc/en/support/kb/claims/insurance-coverage.page
Refunds will be issued within seven (7) days after the payout is received by the Auctioneer or will be deemed issued when paid out directly to the Buyer.
8.8. Refunds will be processed as follows:
(a) Bank transfer (SEPA, ACH, SWIFT, Interac) – Refunded less any banking fees.
(b) Credit card (Stripe processing) – Refunded less 3.7% processing fee.
(c) Original shipping costs are non-refundable.
8.9. Verification of Authenticity Claims. If a Buyer believes a Lot is inauthentic, they may choose:
(a) Certification from NGC, PCGS, or an equivalent professional grading service.
(b) Written opinions from two independent numismatists who:
(i) Are members of a recognized numismatic association (ANA, RCNA, BNS, IAPN, etc.).
(ii) Have a minimum of five (5) years of professional experience.
both (a) and (b) deemed an accepted grading authority.
Each expert’s written opinion must include:
(a) A detailed explanation of why the coin is deemed inauthentic.
(b) Reference to standard numismatic literature or verification techniques used.
(c) High-quality images of the examined coin.
(d) Their full name, membership number, and contact details.
The Auctioneer reserves the right to:
(a) Verify the credentials of the numismatists.
(b) Request further evidence if the claim is inconclusive.
(c) Seek third-party verification from NGC/PCGS if necessary.